TErms & Conditions

At Casa Dental we take your health and well being seriously. Therefore if you encounter any problems whilst using our services we are always here to listen and help. Your well being and satisfaction is our main priority, so please do let us know if there is anything that you are concerned or unhappy about. We take all complaints very seriously and endeavour to make sure they are dealt with in a sensitive manner and resolved quickly and efficiently for you.
Please contact our reception team or practice manager at your practice, with your complaint or concern. We will acknowledge your complaint either in person, by phone call, or in writing within three working days from the date from which the compliant was received by us.

In investigating your complaint, we will:

Thank you for bringing this issue to our attention
Find out what happened and gather the facts
Where appropriate, make it possible for you to discuss the problem with those concerned.
Provide you with a written apology or explanation.
Find a solution to ensure it doesn’t happen again.
If your complaint is not resolved to your satisfaction, then complaints can be made to Mrs Sara Taylor our business Director.

If you are not satisfied with how your complaint has been dealt with you can contact:

www.cqc.org.uk ( For the English practices)
www.gdc-uk.org
Violent and Aggressive behaviour
Casa Dental operate a zero tolerance policy. Violent aggressive and abusive behaviour will not be tolerated towards our staff and patients. Any person behaving in such a way will not be seen at the practices and in some cases will also be reported to the police.

Useful contacts and information
At Casa Dental, we take care with all the personal data we hold, to ensure we comply with the best professional practice and with the law. For a full copy or our Data Privacy Notice please contact our reception team or read our patient information privacy notice which is displayed in the practice.

How to contact us
Please contact us via the contact form on our contact page.